COMPLAINTS HANDLING AND DISPUTE RESOLUTION

We take all complaints seriously and work to resolve them as quickly as possible.

If you are unhappy with our financial service, and wish to make a complaint, please contact:

We will deal with your complaint using our internal complaints handling process accordingly.

We will investigate your complaint by analysing the information you provided us; and

We may contact you to get additional information about your complaint.

We aim to resolve your complaint within 30 days of its receipt and advise you, in writing, our proposed resolution to your complaint.


If we cannot resolve your complaint within 30 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Dispute Resolution Service (FDRS).


FDSR provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.


You can contact the FDRS regarding: FM6389 - DS Salus SPac Limited trading as DS Salus.